Frequently Asked Questions

Why are your sales limited to Illinois?

Dottie’s Kitchen is a cottage food bakery located in Arlington Heights, IL, that operates out of a home kitchen. Current rules allow limited online sales within the state where the business is located. We hope to soon transition to a commercial kitchen and will keep our customers updated with any changes.

What is the shelf life of Dottie’s Kitchen baked goods?

Our products are baked fresh without any preservatives. They are best eaten within 1-2 days of delivery or can be frozen, tightly wrapped, for up to 3 months.

How do I know my online order was received?

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. You will receive an email confirmation once your order has been received. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

What if I do not receive an order confirmation via e-mail?

You will receive an order confirmation message via e-mail shortly after Dottie’s Kitchen receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at (224) 436-9631 to ensure that your order is being processed.

When will I receive a tracking number for my order?

Once your order has been baked and shipped out, you will receive an email shipping confirmation which will contain a tracking number.

Can I change the delivery address?

We will be happy to change the delivery address as long as your order is not in production, in transit or out for delivery. To request a change to your order's delivery address, please contact us at (224) 436-9631.

Can I change the date of my order's delivery?

If your order is not in production, in transit or out for delivery, we will be happy to change its intended delivery date. To request a change to your delivery date, please contact us at 1-224-436-9631.

Is it safe to use my credit card online?

We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window.

Can I cancel an order?

If your order is not in production, in transit or out for delivery, we will be happy to cancel it. To do so, please contact our customer service department immediately at 1-224-436-9631.

When will my order arrive?

Orders placed by Monday at 5pm Central will ship out on Thursdays.

How far in advance can I place my order?

We recommend placing your order as soon as you can! We will ship your fresh-baked desserts or gifts when you choose, in time for your special occasion or event.

Which credit cards are accepted?

We accept a variety of credit cards including American Express, Visa, Mastercard and Discover Card.

When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. Your account will be charged within 24 to 48 hours.

What was the total charged to my credit card?

You will be charged sales tax for purchase within the state of Illinois. Immediately following receipt of your order, you will be sent an order confirmation via e-mail. This e-mail will include an itemized list of the charges. Any discounts or gift certificates that may have been applied will be reflected in the email you receive.

What are the advantages of registering?

  • Easier Shopping, Faster Checkout
  • Online Order Tracking
  • Online Address Book, to store frequently used addresses
  • Review Order History
  • Exclusive Special Offers

Refunds/Returns

If you are not satisfied with any of our products, please contact Dottie’s Kitchen at info@dottieskitchenco.com or call (224) 436-9631.

All sales of products are final unless Dottie’s Kitchen confirms an issue that is brought to our attention within 24 hours of the date the order is placed that would entitle you to a refund or replacement.

Customer Service

If you have any problems with your order, please contact us at info@dottieskitchenco.com or call (224) 436-9631.